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Use Orders to review payment status, find order identifiers, and reconcile Kyren Pay records with your own system.

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What to check

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Reconciliation workflow

  1. Search for the order in the dashboard.
  2. Compare status, amount, currency, and timestamps with your internal record.
  3. Check whether your Webhook endpoint received the corresponding event.
  4. Use the Orders API when your system needs automated reconciliation.

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Refunds

For paid or settled orders, merchants with refund access can submit a refund request from the order detail page. Review the request status, refund record status, and order.refunded Webhook event when reconciling refunded orders.

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Amounts and fee sharing

The order amount is the original product amount; the payable amount includes the customer’s fee contribution. Review the merchant and customer fee rates, fixed fees and USD fee amounts separately. Per-transaction fixed fees are configured in USD. A change in Payment methods does not rewrite existing order fee snapshots. The payable amount is not the merchant’s net proceeds. Compare the fee breakdown, reserve, exchange rate and actual USD settlement amount with Funds. Closed and failed orders hide fee details; a blank fee or settlement value does not confirm that money was received.

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Disputed orders

An order can show DISPUTED or CHARGEBACK when it has dispute exposure or recorded chargeback impact. Open Disputes to check related cases, deadlines and actual frozen or deducted amounts. Case status and completed financial operations can differ; reconcile the recorded funds rather than inferring a release from the case status alone.