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Use Disputes in the merchant dashboard to view cases matched to your own orders. Case availability and financial processing depend on the platform and provider being enabled for your account and environment. An empty list does not establish that no dispute exists at a provider.

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Review a case

  1. Open Disputes, optionally filter by status, and use pagination to find the case.
  2. Check the provider case number, order ID, case type, amount, status and occurrence time.
  3. Choose View details to open the detail drawer.
  4. Review the reason, response deadline, financial impact and case timeline.
  5. Contact Kyren support promptly when a response is needed, using the case number and order ID.
The list and detail drawer are read-only. Evidence submission, appeals, editing a case and executing financial actions are handled with operations support. A Needs response status or deadline does not mean a response has been submitted automatically. Only merchant-visible timeline events are shown.

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Case status and funds

An active dispute can freeze affected funds. An eligible release can return frozen funds; a chargeback deducts affected principal and may use the associated reserve and incur a chargeback fee. These operations depend on enabled financial processing and the recorded outcome. A terminal case status alone does not confirm that a funds operation completed, or that previously charged-back funds were restored. When an order has multiple related cases, the drawer indicates the shared order financial context. Do not add shared figures across cases as if each were a separate balance. Reconcile actual amounts against Funds, transaction records and Orders.

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Notifications and support

Where dispute notifications are enabled, dispute.created and dispute.updated can notify your endpoint of case changes. See Webhook events. Use the case identifier to correlate notifications and recheck the latest case and financial records; a case notification does not by itself establish a successful balance operation. For missing cases, approaching deadlines, or funds that differ from the case status, provide support with your merchant ID, provider case number, order ID, amount, currency, deadline and relevant timestamps. Do not include API keys or Webhook secrets.